Sky fails to record from TV guide

My Sky +HD box recently updated to the new version, following this update though it would not record from the TV guide. When I pressed the remote's record button for a program it was just ignored.

If I started to watch a channel I could then record a program on that channel just not though the TV guide.

Searching the internet I found a solution that fixed my problem - rebuild the planner.


This process will stop all recordings in process and reboot the box. If there is a recording underway, consider waiting until it is completed. Rebuilding the planner will not delete any existing recordings. 

1. Press services on your Sky remote control and you will see the main menu with Options highlighted.
2. Highlight the Settings menu using the right arrow button and press select.
3. Press 0 (zero), 1 then select to access the Installer Setup menu (this menu is not listed on the Settings menu options).
4. Use the left/right arrows to highlight Rebuild (this will change to Sky+ Rebuild when reached) and press select.
5. The on-screen message "This will take a few minutes to complete. The rebuild will stop all recordings and reboot your Sky+" will appear. Press select to continue.
6. The on-screen message "Housekeeping please wait" will appear and take up to two minutes to clear. If your Sky+HD box continues to display this message for longer than two minutes please carry out a power reset (below) with the viewing card removed.
7. Once complete your Sky+HD box will switch itself off and then back on automatically displaying the red standby light.
8. Ensure the red standby light on the box has re-appeared, then wait for 3 minutes.
9. Press sky your remote control and the light on your Sky+HD box will turn green. 

http://www.sky.com/helpcentre/tv/sky-plus-hd/recording/guide-to-performing-a-planner-rebuild/index.html