If I started to watch a channel I could then record a program on that channel just not though the TV guide.
Searching the internet I found a solution that fixed my problem - rebuild the planner.
This process will stop all recordings in process and reboot the box. If there is a recording underway, consider waiting until it is completed. Rebuilding the planner will not delete any existing recordings.
- Press services on your Sky remote control and you will see the main menu with Options highlighted.
- Highlight the Settings menu using the right arrow button and press select.
- Press 0 (zero), 1 then select to access the Installer Setup menu (this menu is not listed on the Settings menu options).
- Use the left/right arrows to highlight Rebuild (this will change to Sky+ Rebuild when reached) and press select.
- The on-screen message "This will take a few minutes to complete. The rebuild will stop all recordings and reboot your Sky+" will appear. Press select to continue.
- The on-screen message "Housekeeping please wait" will appear and take up to two minutes to clear. If your Sky+HD box continues to display this message for longer than two minutes please carry out a power reset (below) with the viewing card removed.
- Once complete your Sky+HD box will switch itself off and then back on automatically displaying the red standby light.
- Ensure the red standby light on the box has re-appeared, then wait for 3 minutes.
- Press sky your remote control and the light on your Sky+HD box will turn green.