Problems with Microsoft Office and Norton Internet Security

Problem

When using Internet Explorer, copying a picture to the clipboard and then trying to start Microsoft Word – Word will hang and cause the Computer to Lock up. Forcing a hardware reboot.

Resolution
Disable the Office plug-in and add the Office programs to the Firewall

Disable the Office Plug-in

1. In Norton Internet Security
2. Select Options, then select Norton Antivirus
3. Under Other select Miscellaneous
   Deselect the Office Plug-in

Add the Office Programs to the Firewall

1. In Norton Internet Security
2. Select Personal Firewall
3. Click Configure
4. Click the Programs tab
5. Click Add
   Browse to the Microsoft Program c:\Program Files\Microsoft Office\Office\Winword.exe
6. In Program Control, select Permit
7. Add all Microsoft Office Programs
8. Check the All Microsoft Programs are in the list and Internet Access is set to Permit All
9. Close Norton Internet Security